Everyday Communication...
Below are our articles on the subject of Everyday Communication. If you can't see what you are looking for our other categories are displayed on the left under 'Our Quick Links'...
Advertising and the Law
This article looks at advertising and the law and examines the bodies which are in place to deal with complaints relating to advertising in various media...
Appearing on the Electoral Roll
Why should you have your details displayed on the United Kingdom Electoral Roll...
Applying for a Loan Online or by Phone
This article looks at how to apply for a loan online or by telephone and discusses how secure your personal information is when using either option...
Asking to Speak to a Supervisor
This article examines the reasons why you may need to speak to a supervisor and discusses how to best go about getting through to one...
Avoiding Telephone Fraud
This article looks at telephone fraud and what you can do if you suspect that the caller on the line is trying to gain your personal details for purposes other than those they have specified...
Bypassing a Messaging Service
This article looks at other ways in which to contact someone without using their messaging service...
Call Backs from a Company or Call Centre
This article looks at the reasons as to why you may need a callback and how to best go about arranging one...
Calling Premium Rate Numbers
This article looks at the perils of using premium rate telephone numbers which can be expensive if dialled repeatedly and without the bill payers permission...
Change Your Telephone Number
How and why should you change your telephone number; here we offer some helpful advice...
Checking the Progress of an Order
This article looks at what you can do to check the progress of an order - it also examines when is the best time to do this and under what circumstances should you make a complaint about how your orde...
Cold Calling and the Law
This article looks at the way in which the law deals with persistent cold callers and also explores the regulations laid down to help govern this practice...
Communicating With Social Media
Social media are an opportunity for communicating with text, photos and videos. But social media users must abide by the law and should follow certain protocols....
Communication Skills Can Improve Your Life
Using communication skills effectively can improve your life at home and work. In some circumstances, such skills can also bring peace of mind....
Dealing with Cold Calls to Your Home
This article offers advise on how to deal with cold calls to your residence that are made without your permission or consent...
Dealing With Final Demand Letters
Final Demand Letters can be frightening and the temptation to throw them away can be strong; we offer advice on why this is not the best policy and suggest how you can compromise with companies to who...
Dealing with Your Overdue Account
This article looks at how to deal with an overdue account by telephone and examines what questions you should ask and what to do if you are not completely satisfied with the outcome...
Dedicated Telephone Lines
This article looks at dedicated telephone lines and discusses why they are necessary for business use - the article also examines how a residential customer can have an additional telephone line fitte...
Digital Telephones Explained
This article looks at digital telephones and discusses the evolution of the technology and what other uses these telephones have in addition to making and receiving telephone calls...
Discussing Your Account Details Over The Phone
This article looks at discussing your account details on the telephone and also looks at the measures taken by banks and building society to improve security and training whilst on the telephone...
Effective Sales Communication
Not everyone is a born salesperson, but there are still ways you can be effective in sales....
Five Leaders Who Knew How to Communicate
Many leaders have understood the power of communication. These are five such people whose speeches and writings have influenced the world....
Get the Best Deal Over the Telephone
This article looks at how you can get the best deal by using your telephone to call about special offers, discounts, and special promotions...
Getting The Most From Your Mobile Phone
This article looks at mobile telephony and discusses how things have improved in the last two decades and why having a mobile telephone can improve your everyday life...
Getting through Without 0870 Numbers
This article looks at the use of non-geographical numbers such as 0870 and 0845 and explains how you - the customer - can save money by using the telephone numbers that these non-geographical numbers ...
Getting What You Need from Bureaucracy
Dealing with bureaucracy can be an exercise in frustration, but there are ways to get what you need from it....
Good Communication Resolved Problems: A Case Study
Using good communication skills such as listening, sharing thoughts and experiences, and taking time to explain can resolve problems at work and home....
Having a Manned Messaging Service
This article looks at using a manned messaging service to take messages and field calls in your absence...
Help in Asking for More Time to Pay
How to ask for more time to pay and ways in which to keep the debtors from your door...
How Businesses Contact New Customers
This article looks at how businesses contact new or prospective customers and asks what you can do to stop receiving unwanted mail and unsolicited calls from such companies...
How Businesses Use Pre-written Scripts
This article looks at the way in which some businesses use prepared scripts to help the flow of a telephone call...
How Businesses Use the Media to Advertise
This article looks at how business use the media to help with their advertising campaigns and discusses when is the best time to have your commercial show on television...
How I Handled Junk Phone Calls: A Case Study
Junk phone calls are a fact of life for us all, but there are measures you can take to do something about them....
How Positive Language Achieves Positive Communication
Positive communication can achieve a great deal, boosting motivation and improving a sense of well-being. Yet many people still communicate in a negative fashion....
How to Complain by Phone
A phone complaint gets things off our chests, but done properly they can also achieve the results we really want....
How to Haggle on Price
Haggling might seem alien, but done in the right situations it can regularly save you a little money....
How to Say No to People
Saying no is never easy, but there are effective ways to do it that don’t offend....
How to Speak on the Phone
This article looks at how to speak correctly on the telephone and also discusses the use of open and closed questions so that all relevant information is obtained...
Keeping in Touch with Existing Customers
This article looks at how businesses keep in touch with existing customers as well as examining the ways in which businesses make contact with potential new customers...
Make a Complaint in Writing
This article looks at how to make a complaint in writing and also details how and when such a letter should be followed up if there has been no response from the company involved...
Making an Official Complaint by Phone
This article looks at how to make a complaint by telephone and also examines how best to keep track of calls made and received as well as any information sent between you and those involved...
Masking Your Business Telephone Number
This article looks at how to mask your telephone number and discusses why you would might need to avail of this service if you were operating a business...
Placing an Order by Telephone
This article looks at what is involved in placing an order and how safe is the passing of your credit or debit card details by telephone during a transaction...
Prompt Communication Led to Better Business: A Case Study
Prompt communication can help a business succeed. A communication policy can ensure such promptness and give a business a reputation for efficiency....
Recording Calls for Training Purposes
This article looks at the reasons why businesses may record any telephone call made to or by them - the article also looks at what you can do to find out what information is being stored by these comp...
Reporting a Telephone Fault
This article looks at how to report a fault with your telephone line and what checks you may be asked to make to your equipment whilst endeavouring to make an appointment for an engineer to visit...
Residential Customers & Utility Companies
This article looks at how residential customers are kept in contact with by their utility suppliers and also how utility suppliers make contact with potential new customers...
Sending Voice Files by E-Mail
This article looks at how to record and send voice files by e-mail as well as how to attach them to presentations or send them to numerous recipients for dictation etc...
Set Up a PO Box
We look at the uses for a PO Box and discuss how best to go about getting one...
Speaking to a Tele-Canvasser
This article examines having a conversation with a tele-canvasser and the reasons you may have to do so...
Telephone Banking Pros & Cons
This article looks at telephone banking and discusses how it fairs next to Internet banking - the article also looks at how telephone banking is preferred by a great many people because of the element...
Telephone Switchboards: How they Work
This article looks at how switchboards work and the impact they have on the handling of calls both in and out of a busy office...
The Art of Communication: Listening
Effective communication requires a speaker and an attentive listener. Listening isn't always easy, however, although there are techniques to help....
The Cost of Calling a Call Centre
This article looks at the cost of calling a call centre and examines ways in which you can limit the amount you spend on doing so...
The Protocol for Writing Emails
If an email is badly laid out, contains typos, and is difficult to follow, the recipient may not bother to read it. Use this protocol to ensure consistent email quality....
Using Computers to Route Telephone Calls
This article looks at how computers are being used to route calls around office buildings thus reducing the need for receptionists to man switchboards...
Using the Internet for Business
This article looks at how others use the Internet for business and how you - as a customer or indeed a sole trader - can use the Internet to save money or drum up new business...
Using the Telephone and Mailing Preference Service
This article looks at how to use both the Telephone and Mailing Preference services to reduce the amount of junk mail and unsolicited sales calls you receive at home...
What is Email Hacking?
Email hacking is more commonplace than people imagine, easy to do – and you won’t even know it’s going on....
What is VOIP (Voice over IP)
This article looks at the technology VOIP (Voice over IP) and discusses how it can be used by both businesses and consumers alike...
What Makes a Good Public Speaker
Public speaking can be daunting, but these tips help you be a more effective and powerful communicator....
What to Do About Junk Mail
This article looks at why companies send flyers, catalogues and special offer leaflets through the post and what you can do to stop this if you no longer wish to receive them...
Why Having the Small Print Explained is Important
Entering an agreement without reading the small print can often lead people into unchartered territory where legal issues can come to the fore - here we look at what to do before signing on the dotted...