Communications Expert: Expert Advice on Successful Communication

You'll discover expert guidance to master every aspect of communication, from technology insights and fraud prevention to getting through to companies and everyday interactions. Our trusted specialists have created comprehensive advice across nine key areas to help you communicate with complete confidence. Communications Expert is here to help.

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Bypassing a Messaging Service

There are many of us who will have at some time called a telephone number only to find a recorded message telling us that the individual we wish to speak to...

How to Speak on the Phone

It is important both as a member of staff in an office and as a customer to be able to maintain a conversation on the telephone and to be able to glean infor...

Making an Official Complaint by Phone

There may well be times when it is necessary for you – as a customer – to exercise your right to complain because of the level of service or indeed lack...

Sending Voice Files by E-Mail

We have already looked at VOIP (Voice over IP) which is being used more frequently now as a means of reducing the cost of telephone calls to businesses and f...

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Getting Through Effective Communications Everyday Communication Communication Fraud Technology Communication Tips Handling Companies Case Studies

Latest Articles and Tools

Communicating With Social Media

Social media outlets on the Internet are growing rapidly. Each time people use the Web, there’s a 12% chance they’re communicating on a social media site...

Five Leaders Who Knew How to Communicate

The words of notable leaders appear regularly in print and conversation. These words show a positive attitude; clear thinking; and empathy for listeners and...

Communication Skills Can Improve Your Life

People can improve their lives by communicating more effectively. This may seem like an extravagant claim, but it’s worth putting to the test. If people ca...

The Art of Communication: Listening

Communication is two-way. It requires a speaker and a listener. Everyone who speaks doesn’t always listen, however. The result is frustration on the speake...

How Positive Language Achieves Positive Communication

The difference between positive and negative communication is clear. Positive communication can boost the motivation of an audience, and create a sense of ac...

Good Communication Resolved Problems: A Case Study

Claudette Beesman works for a multinational consultancy company. One of her fields of expertise is communication, a subject in which she regularly lectures....

How I Handled Junk Phone Calls: A Case Study

Junk phone calls began to annoy Bernard Du Feu. In principle, he didn’t begrudge salespeople trying to sell him products. He had just retired, however, and...

Prompt Communication Led to Better Business: A Case Study

When Amy Greenyard set up her own business, she was determined to present herself to clients in a positive light. To help her, she spoke to a friend in publi...

The Protocol for Writing Emails

The content of emails varies widely in quality. At best an email is a message that’s simple to grasp. At worst, the reader gives up on an email because it...

How to Complain by Phone

It’s never a pleasure to have to complain about something. It means there’s a problem and we all already have enough of those in our lives without more p...

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